Contact Ferry

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Ferry General Information

• If I change jobs, can I take my Ferry account with me?
• What does the Ferry Payroll card cost?
• What are the benefits of a Ferry Payroll Account?
• What is Ferry?

Getting Your Pay and Tips

• How do I retrieve my money from a Visa Signature Bank?
• How can I access my pay and tips without a fee or hold?
• When will I be able to access my tips?

Fees

• What fees does Ferry charge?
• Does Ferry charge overdraft fees?

Account Set-Up

• How do I set up my Ferry account for the first time?
• How do I open a Ferry account?

Using Ferry

• What ATMs can I use?
• Can I get physical checks for my Ferry account?
• How do I check my balance?

Account Settings

• How do I change the personal information in my Ferry account?
• How do I change my notification preferences?

Cards

• How do I activate a new Instant Issue Card?
• What should I do if my card is damaged?
• How do I activate my personalized card?
• What should I do if my personalized card never arrived?
• When will I receive a personalized card?
• Can I temporarily freeze my card?
• See all 11 articles

Fraudulent Transactions

• How do I protect myself against fraudulent transactions?
• What should I do if there is an unauthorized transaction on my account?

Transactions

• Does Ferry offer monthly statements?
• Why is my pending transaction different from the amount of my purchase?
• Why was my transaction declined?
• Can my card be used for both credit and debit transactions?
• Are there transaction limits associated with the Ferry Payroll Card?
• How do I view my transaction history?
• See all 7 articles

Disputes

• Why can't I dispute my transaction?
• What happens after I file a dispute?
• How do I dispute a transaction?
• When can I dispute a transaction?

Transfer Money

• How do I link a bank account for Standard Transfers?
• How do I transfer money out of my Ferry account?
• Why can’t I make an instant transfer from my Ferry account?
• How can I transfer money from my Ferry account instantly?
• Can I use peer-to-peer services (like Venmo and PayPal) with Ferry?
• Can I transfer or add funds into my Ferry Payroll Account?

Cash Back

• How do I verify my Cash Back has been posted to my Ferry Paycard account?
• How do returns, exchanges and/or back orders affect the Cash Back earned for the purchase?
• Is there a limit to the number of offers from which I can earn cash back through Ferry Cash Back?
• How do I identify Ferry Cash Back merchants?
• How much Cash Back do I get?
• When will I receive my Cash Back?
• See all 8 articles