Ferry calculates your Express Pay balance based on your paycheck history to ensure the reimbursement amount doesn’t exceed your total pay on payday. However, in rare cases, your paycheck may be too small to cover the full reimbursement amount.
If this happens:
- Ferry will use the funds received to cover as much of the reimbursement as possible.
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Your Express Pay access will be frozen and your Express Pay balance will negative until the remaining balance is paid.
How to Resolve It
To regain access to Express Pay, you’ll need to cover the remaining reimbursement amount. You can:
- Allow Ferry to deduct the remaining amount from your next paycheck.
- Ferry will automatically deduct the balance and deposit the rest of your pay into your Ferry Payroll Account.
- You can set this up in the Express Pay tab of your Ferry account
- If your balance is still negative after the next paycheck, your Express Pay account will remain frozen.
- You can contact Ferry Support to discuss your options for reopening your account.
Important Notes
- You must bring your reimbursement amount back to $0 to continue using Express Pay.
- Ferry does not report non-payment to credit bureaus or send your balance to collections.