Ferry uses historical paycheck data to calculate how much we should add to your Express Pay balance, so that at the end of a pay period, your reimbursement amount does not exceed the amount of your total pay on payday. However, in rare cases, Ferry could receive your pay on payday and find that it was not enough money to cover the reimbursement amount.
If this happens, Ferry will use the funds received to cover as much of the Reimbursement Amount as possible, and your Express Pay Account access will be frozen.
To continue using Express Pay, you will need to provide Ferry with the remaining reimbursement amount. You can do so by allowing Ferry to take the funds from your next paycheck. If you choose this option, Ferry will attempt to deduct the remaining reimbursement amount from your next paycheck and will then send the remainder of your pay to your Ferry Payroll Card Account.
If your Express Pay Balance is still negative after Ferry attempts to deduct the outstanding balance from your next paycheck, your Express Pay account will remain frozen. You can contact the Ferry Support team to discuss your available options to reopen your Express Pay account.
If you do not bring the reimbursement amount back to $0, you will not be able to use Express Pay. We will not report non-payment to any credit reporting agencies and your reimbursement amount will not be placed with a collection agency.