If you see the message "We're having trouble finding your account" while registering your Ferry account, follow these steps to resolve the issue:
Step 1: Try the Other Registration Method
- If you entered your phone number, enter your email address instead. If you entered your email address, enter your phone number instead.
- Ensure this information matches what your employer has on file.
- If any of your contact information is incorrect, you can update it when you verify and update your personal details during registration.
Step 2: Contact Your Manager
- If there's still an issue locating your account, contact your manager to verify your information.
- Your manager can reach out to Ferry to update your account with the correct contact information.