If you temporarily misplaced your Ferry card (for example, if you left your card at a restaurant), you can temporarily freeze your card to prevent unauthorized transactions until you recover it.
If your card cannot be retrieved, or you believe someone may be using your card without your permission, you will need to request a replacement:
- Log in to your Ferry account through the Ferry Pay app or https://app.useferry.com.
- Go to the Manage Card section.
- Click Reissue Card.
- Select "My card has been lost or stolen" as the reason for replacement.
- Review your mailing address and click Edit if you need to send your new card to a different address.
- Click Reissue Card to confirm your replacement request.
Your original card will be closed immediately to prevent further unauthorized activity and a new personalized card will arrive within 7–10 business days at the address you confirmed.
If you need a card for in-person transactions while you wait for your new personalized Ferry card to arrive in the mail, you can request a new temporary card from your manager.
Be sure to check your Ferry transaction history for unauthorized purchases. If there are purchases you do not recognize, please file a dispute right away.