If your Ferry card has been lost or stolen, follow these steps to report it, close it, and request a replacement:
1. Freeze Your Card (Optional)
If you think you may find your card, you can freeze it temporarily to prevent unauthorized transactions while you search.
2. Order a Replacement Card
If your card cannot be retrieved, you will need to request a replacement:
- Log in to your Ferry account through the Ferry Pay app or https://app.useferry.com.
- Go to the Manage Card section.
- Click Reissue Card.
- Select "My card has been lost or stolen" as the reason for replacement.
- Review your mailing address and click Edit if you need to send your new card to a different address.
- Click Reissue Card to confirm your replacement request.
Your new personalized card will arrive within 7–10 business days at the address you confirmed.
3. Use a Temporary Card (If Needed)
Your lost/stolen card will be automatically closed to prevent unwanted charges. If you need a card for in-person transactions while you wait for your new personalized Ferry card to arrive in the mail, you can request a new temporary card from your manager.
4. Review Transactions for Unauthorized Charges
Check your transaction history for any unauthorized charges and submit a dispute if needed.