If you ordered a personalized Ferry card and have not received it after one month, follow these steps:
1. Check Your Address
- Ensure your mailing address is correct in your Ferry account.
- If your address is incorrect, update it in your account settings.
2. Contact Ferry Support
- Cards typically arrive within 7–10 business days, but allow up to one month in case of delivery delays.
- If your card was returned to Ferry due to an address issue, we may be able to reship the same card instead of closing it and ordering a new one. This helps avoid unnecessary fees.
If your new card is still missing after one month, reach out to Ferry Support for further assistance.