If your card has been damaged, you can request a replacement in your Ferry account by following the steps below:
- Log in to your Ferry account through the Ferry Pay app or https://app.useferry.com.
- Go to the Manage Card section.
- Click Reissue Card.
- Select "My card has been lost or stolen" as the reason for replacement.
- Review your mailing address and click Edit if you need to send your new card to a different address.
- Click Reissue Card to confirm your replacement request.
Your new personalized card should arrive within 7-10 business days. If you need a temporary card for physical transactions in the meantime, please contact your manager.