If your transfer was returned, it is likely due to an issue with the receiving account. To prevent this from happening again, please check the following:
- Ensure the account or debit card is valid and open – The destination account must not be expired, frozen, or closed.
- Confirm your personal information – The name and other personal details on your Ferry account should match those on the receiving account.
- Re-enter the correct account details – Double-check the account and routing numbers or debit card information before trying again.
Note: If your Standard transfer was rejected, it can take up to 3 additional business days for the return to process and the funds to reflect in your Ferry account.