Why can’t I make an instant transfer from my Ferry account?

There are a variety of reasons why you may see an error message when you try to schedule an instant transfer from your Ferry account. Check out the troubleshooting steps below for help.

 

Invalid Card Status

If you see this error message, it is because you are not able to use your chosen destination card to make an instant transfer. We recommend removing your destination card and either re-linking the card or adding a new card.

Before adding a destination card, make sure that:

  1. You are adding a card that you own. You can only transfer funds instantly to a card if the card owner’s name matches the name on your Ferry account. If the card is in another person’s name, you will not be able to use it to make an instant transfer. 

  2. Your billing addresses match. For security purposes, a destination card might be rejected if the billing address on the destination card does not match the billing address on your Ferry account. Make sure you have the correct billing address on file with both Ferry and the issuing bank for your destination card. Please note that if you update your address with Ferry or your bank, it might take up to 3 business days for the change to process.

  3. The destination card is open and active. Your bank might block an instant transfer if the destination card is currently suspended, frozen, or closed.

  4. The information you are entering is correct. Make sure the card details are correct when you link a new destination card. Any incorrect information will cause the card to be declined.
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