Keeping your Ferry account information up to date is quick and easy! Here’s how you can make changes to your personal details:
- Log into the Ferry app and navigate to the Account > My Profile section.
- Locate the information you want to update (phone number, email address, or mailing address) and click the "Change" button next to it.
- Follow the prompts to complete the update:
- You’ll need to confirm the request using a One-Time Passcode (OTP) sent to your verified phone number or email address.
Note: You can only change your verified phone number or email address if the other contact information has already been verified. If one is unverified, click "Verify Now" to confirm it before making updates.
For legal name changes, you’ll need to contact Ferry Support directly and provide a government-issued photo ID showing your updated legal name as well as an official name change document, such as:
- Marriage certificate
- Divorce decree
- Adoption papers
- Court-issued name change order
If you have any questions or need assistance, feel free to reach out to Ferry Support.