If you're having trouble editing your security settings or enabling biometric login, follow these troubleshooting steps:
Step 1: Check Your Device Settings
- Ensure that biometric authentication (e.g., Face ID or fingerprint) is enabled in your device’s settings.
- Verify that your device’s biometrics are working correctly by testing them in another app.
Step 2: Review App Permissions
- Ensure the Ferry Pay app has the necessary permissions to access your device’s biometric hardware. You can check this in your phone’s Settings > Apps > Ferry Pay > Permissions.
Step 3: Update the Ferry Pay App
- Ensure you’re using the latest version of the Ferry Pay app. Visit your device’s app store to check for updates.
Step 4: Restart Your Device
- Restarting your phone can resolve temporary issues with biometrics or app functionality.
Step 5: Reinstall the Ferry Pay App
- If the issue persists, uninstall and reinstall the Ferry Pay app. Log back into your account and try adjusting your security settings again.
Step 6: Contact Ferry Support
- If you’re still unable to edit your security settings, contact Ferry Support for assistance. Be prepared to provide details about the issue and any error messages you’ve encountered.